General Terms and Conditions of Sale
Article 1 – Scope and Purpose
The GTC (general terms and conditions of sale) below govern the contractual relationship between, on the one hand, the company PANDA FRERES HOLDING, located at 21 rue Juliette Dodu 75010 Paris, and registered with the Paris RCS under number 881 982 532, and on the other hand, any customers who have placed an order on the website www.pandapandagroup.com.
The confirmation of any order placed on the website www.pandapandagroup.com implies the unreserved acceptance of these general terms and conditions of sale by the customer.
Any modifications to these T&Cs are authorized at any time and without prior notice by the company PANDA FRERES HOLDING. Said modifications are applicable and enforceable against the customer from the moment they are online and apply to all orders placed subsequent to these modifications.
Article 2: PANDA PANDA GROUP restaurants and delivery areas
To check whether your address is served, use the relevant restaurant’s “Delivery” link. It takes you to that restaurant’s Sunday ordering page.
Article 3 – Order
3.1 Online ordering process
Several ordering methods are offered to the customer on the site:
From a restaurant page or the “Order” page, the customer selects “Takeaway” or “Delivery”. They are then redirected to that restaurant’s Sunday ordering page for the selected option.
For takeaway orders, you will be able to choose the restaurant concerned from a list made available to you. Once the restaurant has been selected, you will also need to choose the date and time for order collection.
Product selection, the order summary and the following steps are presented on the Sunday ordering page to which the customer is redirected.
Once the order is confirmed, you will need to provide some contact details: last name, first name, phone number (in case of any issues with the order) and email address (in order to send an order confirmation email). The customer will then be asked if they wish to pay online or at the restaurant. For delivery orders, payment will always be made securely online.
3.2 Unavailability of Products
The products shown on the menu in the "order" section of the www.pandapandagroup.com website are subject to availability in the restaurant at the time of ordering. If a product is out of stock, it will be marked as unavailable. Consequently, ordering this product will be temporarily impossible, although we strive to ensure sufficient stock to provide all our products throughout our service hours.
Article 4 – Delivery and in-restaurant pickup
Delivery of the order will be made to the address indicated by the customer during their online order. The delivery times indicated at the time of the order will be those applied. Once the order has been validated by the customer, it will not be possible for them to change its times and locations. In the event of a delivery delay for various reasons, the company PANDA FRERES HOLDING will in no way be obliged to compensate the customer.
If the problem encountered with the delivery is specific to the service provider who carried it out, the customer must contact the relevant platform directly, which will be able (depending on the problem encountered) to compensate and/or refund the order if applicable. In the event of the customer's absence at the delivery location at the agreed times, the order will be taken back by our delivery person and no refund will be possible.
If the customer is late to pick up a takeout order, it will be discarded by the restaurant after 45 minutes. If the customer never comes to pick up their order, no refund will be possible. However, a reasonable delay will be accepted by the restaurant.
Article 5 – Right of withdrawal
Since the products available for order are perishable and the dishes are prepared to order, the customer does not have a right of withdrawal. It is therefore impossible for them to cancel their order (by email and/or telephone) once it has been validated by the restaurant.
Article 6 – Price
The applicable prices are those in effect on the website www.pandapandagroup.com at the time the customer places the order. The customer will be informed of the applied prices before paying for their order. They are expressed in euros and include all taxes. The VAT rate in effect at the time of the order will be the one applied to the customer. Any changes to VAT rates will therefore be reflected in the prices of our products. The prices indicated on the "menu" buttons of our website are for information purposes only and are subject to change depending on the restaurants (particularly establishments located in the Paris region and shopping centers).
Article 7 – Payment
One payment method is available to the customer when placing their order: secure online payment by credit card, meal voucher, or meal voucher card.
Article 8 – Guarantees
The PANDA PANDA GROUP restaurants selected for the order commit to delivering products that comply with the order. In the event of an error or omission in the order following a click-and-collect order, the customer is invited to contact our restaurants within a reasonable timeframe (up to 7 days after the date of their order).
Article L. 211-4 of the Consumer Code (solely for the Client acting as a consumer): The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. They are also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been made their responsibility by the contract or was carried out under their responsibility.
Article L. 211-5 of the Consumer Code (only for Clients acting as consumers): To conform to the contract, the goods must (1) Be fit for the purpose usually expected of similar goods and, where applicable: correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model / possess the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling; (2) Or present the characteristics defined by mutual agreement by the parties or be fit for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article 9 – Liability
In the event of inconveniences or damages inherent to the use of the internet network (such as: service disruption, external intrusion, the presence of computer viruses, and/or fraudulent use of credit cards), the company PANDA FRERES HOLDING cannot be held liable.
Article 10 – Confidentiality / Personal Data / Intellectual Property
All reasonable measures are taken to ensure the security and confidentiality of the data collected on the website www.pandapandagroup.com.
In order to obtain more information on our conditions for processing personal data entered and saved on the website www.pandapandagroup.com, please refer to the website's legal notices page.
This page will also provide you with more details regarding PANDA PANDA GROUP's rights concerning the images, videos, graphics (...) used on the site. By browsing the site, the user therefore acknowledges that these creations are the exclusive property of PANDA PANDA GROUP or of the third party that has granted it prior authorization for use.
Article 11 – After-sales service
PANDA PANDA GROUP can be reached at the phone numbers indicated on each restaurant's page. Support is also available on our Facebook, Instagram, and LinkedIn accounts.
Article 12 – Applicable law and dispute resolution
These General Terms and Conditions of Sale are governed by French law and are therefore written in French.
All disputes to which these general terms and conditions of sale may give rise, concerning their validity, interpretation, execution, consequences and subsequent effects, shall be submitted to the competent courts under the conditions of ordinary law.
In the event of a dispute with professional Clients, the Commercial Court of Paris shall have exclusive jurisdiction.